Avaya IP Office Version 8.0

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Summary:
? Review of Strategic Priorities
and Roadmap Status
?IP Office 8.0
- What’s New Overview
- Detailed Breakdown
?What it Means
- To SME Prospects and
Customers
- To You
? Summary
ฉ 2011 Avaya Inc. All rights reserved.
Avaya strategic priorities
For SME markets
Simplicity
Customer Service
User Experience
Customer
Easy to understand, buy and
Solutions that help SMEs
Applications that are
Benefit
finance
deliver better customer
intuitive to use
service and retention
Channel
Seamless and profitable for
Products that sell and
Easy deployment and
Benefit
channels to learn, sell, install
services that save time
ability to support for
and support
channels
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
3
SME Communications: It’s All About Innovation
The Convergence Roadmap is now complete
Avaya IP Office
Manufacturer’s support
INVESTMENT PROTECTION
policy is 3 years after
the effective EOS date.
Avaya Integral 5
An additional 3 years
Completed: R5
Integral 5 EOS
extended support
Sept 2009
on 31 Dec 2011
beyond end date of
manufacturer’s support
Avaya PARTNER®
is also available.
Completed: R6
PARTNER® EOS
Mar 2010
on 8 Nov 2010
Avaya Norstar
Completed R6.1 plus R7
Norstar EOS
on 4 Oct 2010
Nov 2010 and March, 2011
Avaya BCM
Completed R7
BCM EOS
March 2011
on 1 Mar 2012
?Accelerates innovation with IP Office, our flagship solution for SME markets
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
4
Avaya IP Office Release 8.0
N=New
E=Enhanced
The Power of We™ for Small and Medium Enterprise
USER PRODUCTIVITY
OTHER
E
E
E
E
E
E
n/a
OPTIONS
with
Basic
Optional
Receptionist
Office
Mobile
Tele-
Power
Agent
Supervisor
Hardware &
Worker
Worker
Worker
User
(Preferred)
Software
Choose Based on the Number of User Types you Have (One Time Seat License)
GROUP COLLABORATION
Warranty &
Basic
IP Telep
Unified
UC and
Services
Teleph
with Mo
Communications
Contact Center
E
N
E
E
IP Offi
IP Off
IP Office
IP Office
Basic
Essential
Preferred Edition
Advanced Edition
Accessories &
Edition
Edition
Pre-requisite: Essential Edition
Pre-requisite: Preferred Edition
Adjuncts
Pre-req: Basic Edition
One Edition License Covers All Users on the Server (I.E. Location)
VOICE, DATA ,VIDEO, AND DEVICES
Application
Partners
E
E
Financing
Communications Server
Data
Multi Media Endpoints
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
5
Avaya IP Office Release 8.0
What’s new
? New “one-X® Mobile Preferred” solution
New! Essential
extends UC to Android mobile devices
Edition License
Differentiated
? Integrated presence, IM, visual
Mobility
voicemail, conferencing & more!
Expanded IP
DECT options
? C110 UC Module provides on-board
applications support for IP500v2
Simplified
? Bundled with Preferred Edition
Installation &
? New browser-based Web Manager for
High-quality
audio G722
Management
IP Office Basic Edition (i.e. formerly
codec support
Essential Edition - Quick Mode)
? New Microsoft® Outlook plug-in
Desktop
New! Advanced
? Enhanced one-X Portal for IP Office adds
Edition Reports
federated presence with GoogleTalk and
Application
and Statistics
MS Exchange calendar mining
Integration
? Salesforce.com Integration
ฉ 2011 Avaya Inc. All rights reserved.
nfidential
6

IP Office Release 8.0

Avaya IP Office Essential Edition - R8.0
Delivers right priced value across editions
BEFORE: With 7.0
GROUP COLLABORATION
Problem:
? Too much
IP Office
Quick Mode
IP Office
value in STD
IP Office Preferred Edition
Essential
Advanced Edition
mode for $50
Pre-requisite: Essential Edition
Edition
Pre-requisite: Preferred Ed.
Standard Mode
? Modes are too
confusing
One Edition License Covers All Users on the Server (I.E. Location)
? Too wide a gap
in price to
$50
+$2,395
+$2,295
jump to
Preferred
AFTER: With 8.0
GROUP COLLABORATION
Solution:
? Simplify by
IP Of
ffice
IP Office
eliminating
IP Office Preferred Edition
Basic
Essential
Advanced Edition
“modes”
Pre-requisite: Essential Edition
Edition
Edition
Pre-requisite: Preferred Ed.
? Re-allocate
pricing to
One
Edition License Covers All Users on the Server (I.E. Location)
minimize gap
? Add value to
$50
$495
+$1,895
+$2,295
strengthen
? Raised price &
? Reduced price & increased
proposition
increased value
value
? Added mobility for
? Added preferred mobility
all users
with power user
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
8
Avaya IP Office Editions
Price & value comparisons based on customer needs
Advanced Edition
(UC with Call Center)
Adds to previous:
Preferred Edition
(UC with Preferred Mobility)
• Track, measure customer
service
•Password protected call
Adds to previous:
Essential Edition
recording with search,
• Full “Meet me” audio
(Essential Mobility)
replay, archiving
conferencing w/user
• Alarm notifications
passwords
Adds to previous:
• Detailed actionable reports
Basic Edition
• IP PBX functionality
• Unlimited multi-level auto
• Interactive Voice Response
(Basic telephony)
• Up to 40 Auto
attendant
(IVR)
attendants
• Scalable, resilient voicemail
• Text To Speech
• Key System
• Voicemail to email
•No limit on VPN
• Visual Basic Scripting
• Single site only
• One-X Mobile
phones/system
•PC Wallboard
• Digital/Analog
Essential (all users)
(w/Teleworker)
phones only
• Basic call control on mobile
• Call recording
• Auto-attendant
devices
• Ability to add user solutions - Desktop on
• 64 party ad hoc only audio
• 128 party ad hoc only audio
mobile device, HD video conferencing,
conferencing
conferencing
IM/presence, calendar mining, Outlook &
• Voicemail
• Up to 2 remote phones/system
Salesforce integration
N/A: User solution, multi-site options
Options: Receptionist, Multi-site
Adds Options: Power User, Office Worker
Adds Options: Agent, Supervisor
VOICE, DATA ,VIDEO, AND DEVICES
Communications Server
Data
Multi Media Endpoints
IMPORTANT: Existing customer sites where user solutions were implemented without Preferred Edition
ฉ 2011 Avaya Inc. All rights reserved.
will need to upgrade to Preferred Edition with their 8.0 upgrade. Any 8.0 upgrades where only Essential
Avaya
9
edition is implemented will lose all user solution functionality (excluding Receptionist)
New Avaya one-X Mobile Preferred
Extends UC to Android devices
Mobility Offer
PREMIUM Mobility Offer
Included with IP Office Essential Edition
For use with IP Office Preferred Edition
one-X® Mobile Essential for IP Office
one-X® Mobile Preferred for IP Office
? Cost-effective mobility without the need
? Integrated server-based solution
for an additional server
provides rich functionality
? Mobile twinning with office desk phone
? Multi-modal communication - IM, voice
call control, conferencing
? Call control as if you are in the office
Supported on iOS 3.x,
Supported on
Symbian, Windows Mobile
Android 2.x
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
10
Avaya one-X Mobile Preferred for IP Office
Features users can now access on the go
? Bring the one-X® Portal for IP Office
experience to the mobile workforce
— Call control (click-to-call, click-to-conference, etc.)
— Visual voicemail
— IM and presence (both call and calendar)
— Corporate directory access
— Call screening
— Additional features specific to mobile users
? Supported on Android 2.x smartphones
and/or tablets*
?Unique mobility with sell “sizzle” trumps competition
?Simplifies and drives UC adoption for mobile workers
* iPhone integration will follow in a dot release (cQ2 2012)
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
11
Avaya one-X Mobile Preferred for IP Office
Easy to deploy, leverages existing server infrastructure
Cellular voice /
IP Office
PSTN
Voice calls
?Simplified, open architecture
IP Office
• Only one physical server
one-X Portal &
required (can use existing
VoiceMail Pro
Data
Preferred Edition / one-X Portal
Server
server)
Internet /
• Calendar integration with MS
Requires only one physical
Cellular Data
Exchange
Network
server!
• Rich presence aggregation and
federation with public networks
Microsoft
Exchange
?Real-time business
Server
collaboration for the mobile
workforce
Calendar Integration
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
12
Avaya IP Office mobility portfolio
Feature comparison
one-X Mobile Essential for IP
one-X Mobile Preferred for IP
Office
Office
Features &
? Voice-based communications
?Data-based unified
Functionalities
communications
?Mobile twinning
?Corporate directory access
?Mobile call control (via DTMF)
?IM/Presence
?Geolocation
?Visual voicemail
UI
? Basic User Experience
?Rich User Experience
OS Platform
?iOS 3.x, Symbian, Windows Mobile
?Android 2.x
Offer Bundle
?Included with IP Office Essential
?Included in Mobile Worker &
Edition license for all users
Power User packages
(Preferred Edition license
required)
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
13
Avaya C110 Unified Communications Module
Reduces cost, deployment and maintenance of external servers
? Integrated CPU module for IP Office*
— Linux-based, solid-state module
— Support for User Productivity applications
— Single IP500 slot card
? “One touch” solution
— Bundled with Preferred Edition - minimizes
installation time
— Single maintenance contract, reduced support
cost, deployment, and server maintenance
— Not tied to Microsoft or Linux updates and
licensing
— Simple to install - less than 30min vs. 2-hour
install with a Windows server
?Lowers an already unique TCO proposition
?Increase applications up-sell opportunity
?Minimize disruption to SME during install
* Module will GA early 2012
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
14
Avaya IP Office Web Manager for Basic Edition
Manage IP Office from any browser capable device
? Elegant and Intuitive User
Experience
— Dashboard and monitoring
— Role-based administration
— Remote maintenance
— Registration health check and
self-learning (future)
— Backup/restore to/from
local/remote servers (future)
— SW upgrades from local/remote
servers (future)
?Freedom of device (laptop or tablet) through broad variety of browser
support to manage IP Office locally or remotely!
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
15
New Gadgets: one-X® Portal for IP Office
Increased personalization enhances user experience
Federated presence with
GoogleTalk contacts
Mute button for
active calls
MS Exchange calendar mining
Transfer IM to voice
conversation
? Simple URLs
? MyBuddy
?Gadget tabs
& more!
Easy 3rd party gadget
integration
e.g. iGoogle
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
16
New: Avaya IP Office Plug-in for Microsoft Outlook
Enables SMEs to embed communications into their desktop
Click to call or
conference
Federate presence
Visual voicemail
with GoogleTalk
contacts
Calendar mining
? Easy to install - no additional
servers required
Prime contacts
? intuitive for your customers to use
always on display -
?Increase consideration with
no search required!
Microsoft SMEs
?Included with Office Worker,
Teleworker and Power User
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
17
Integration with Salesforce.com
Call control through SFDC portal
Make and
receive calls
Consultative or blind
transfers
Screen pop on
incoming calls
? “Out of the box” integration with IP Office
Place calls on /
off hold
- Simple plug-in appears in side bar of every SFDC page
- Enable your customers to personalize their service
- Instant access to customer information
- Included with Office Worker, Teleworker and Power User
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
18
New IP-DECT Gateway
Combine digital and IP base stations in a single network
Avaya IP DECT R4 Gateway
? Modular, scalable wireless solution
— Connect IP or digital base stations
— Up to 16 base stations per gateway; 2
gateways per IP Office
— Seamless hand-off and roaming for
users in a campus environment
? Integrated applications on handset
— Avaya In-building Wireless Server
(AIWS) enables messaging, central
IP Base
Digital
IP Office
phonebook, and centralized
Station
Base
Station
management of handsets
?Simple - centralized management
eases administration
?Flexible - add IP or digital base
AIWS2
stations depending on customer
need
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
19
IP Office Advanced Edition
New reports, features, and statistics
New reports
?Reports shown in 15 & 30 minute
increments
?Agent Performance Factor in
Agent Time Card Report
?Supervisor Report Template Copy
?Custom reports with Microsoft
Report Builder
New features
?Coaching / Silent Intrusion /
Whisper page
?Real-time monitoring
?Enhanced system statistics
? Simple, powerful reporting with even more value for your customers
? Thin client architecture lowers speeds installation, lowers TCO
Avaya Inc. All rights reserved.
Avaya
20
What it means
Avaya IP Office 8.0
What it means for SME prospects and customers
?Seamless integration between your office desktop and
Manage Your
your mobile devices
Office from Your
?Real-time business collaboration and federated presence
Mobile Device
across multiple platforms
Integrate
Communications
?Integration with Salesforce.com® and Microsoft® Outlook
& Business
enables SMEs to embed communications into their desktop
Applications
?It’s greener - C110 UC Module consumes less power than
external server
Lower Your TCO
with a Greener
?Up to 5% lower TCO over 5 years than server-based
Solution
installations*
?Hybrid DECT enables SME to retain infrastructure; save $
*Research was conducted independently by The Tolly Group, and The Tolly Group was compensated by Avaya for conducting the study
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
22
Avaya IP Office R8.0
Differentiated selling for SME channels
? Single, modular platform -
from 5 to 1,000 users
One Product.
? Serves entire SME
One Model.
segment, as they grow
? IP, digital, analog
or SIP or mix
experience on
It’s a Hybrid.
? Greener on IP than
Collaboration.
cellular
the rest
? Includes 128 party
? Variety of digital
audio conference
options consume
bridge
far less energy
? Video Conferencing
? Browser based user
? No fans, No moving parts.
Uniquely
Easy to
solutions
? Software-driven resiliency
reliable &
? 170+ compliant
Customize,
(no idle hardware)
applications via Avaya
resilient.
Personalize.
DevConnect
ฉ 2011 Avaya Inc. All rights reserved.
Avaya
23
Avaya IP Office recognition
Frost & Sullivan Product of the Year Award - 2011
Avaya IP Office was evaluated on 4 criteria:
1. Value for money
2. Product features & benefits
3. Go-to-market strategy
4. Market potential & customer
adoption
“In recent years, the small and medium business segment has grown in importance, becoming the
target for a wave of enterprise communications products catering to their specific needs. As a
result, capabilities that were once reserved for large enterprises have now made their way into the
small business segment. With over 200 thousand platforms installed and over 6 million users
worldwide IP Office from Avaya successfully presents SMBs with easy IP and unified
communications migration path.”
-- Dorota Oviedo, Industry Analyst, Frost & Sullivan